Refund Policy

1. How to request a refund

Email support@roteie.com from your account email and include the purchase date and transaction identifier. Never send full card details.

2. Subscriptions

You can cancel future renewals through the subscription portal available in account settings. Cancellation does not automatically refund a billing period that has already started; access normally continues until the end of the paid period.

3. Refund requests

We review requests involving duplicate charges, a material technical failure that prevents use of the service, an unrecognized purchase, or another obligation under applicable law.

Creem is the Merchant of Record for paid Roteie purchases. Refund timing and method depend on Creem and the original payment method. Approved refunds are returned through the original payment route where available.

4. European Union consumers

Where European Union law applies, distance contracts for services normally include a 14-day withdrawal period. If you request immediate performance during that period, statutory rules concerning services already supplied may apply. Nothing in this policy limits mandatory consumer rights.

5. Abuse and mandatory rights

We may reject fraudulent or abusive requests, provided this does not restrict mandatory rights under applicable law.

6. Contact

Support and refunds: support@roteie.com